1. Notice
    1. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
    2. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to inform Bold Trend to explain this to you, before agreeing to it.
    3. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Bold Trend in terms of the CPA.
    4. Bold Trend permits the use of this online shop subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally.

  2. Use of the online shop
    1. Only registered users may purchase goods on the Website.
    2. To register as a user, you must provide a unique username and password and provide certain information and personal details to Bold Trend. You will need to use your unique username and password to access the online shop.
      1. You agree and warrant that your username and password shall
      2. be used for personal use only and
      3. not be disclosed by you to any third party.
    3. For security purposes you agree to enter the correct username and password whenever ordering goods, failing which you will be denied access.
    4. You agree to notify Bold Trend immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
    5. By using this online shop you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.

  3. Conclusion of sales and availability of stock
    1. Registered users may purchase goods, which Bold Trend may accept or reject.
    2. Orders will only be processed once full payment has been received.
    3. Stock availability shown on the website cannot be assumed to be fully accurate.
    4. Upon Check Out the price indicated will be treated as final pricing.
    5. Certain Goods may not be purchased for re-sale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.

  4. Payments
    1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
    2. Payment can be made for goods via:
      1. PayFast; and
      2. Bold Trend Vouchers.
    3. You may contact us via sales@boldtrend.co.za to obtain a full record of your payment.
    4. Delivery of goods
    5. Bold Trend offers 2 (two) methods of delivery of goods to you, via:
      1. Courier; and
      2. self-collection.
    6. The expected delivery date will be sent to you.
    7. Once the expected delivery date is more than 3 (three) weeks from order confirmation (full payment is received), Bold Trend will notify the end user and the order may be cancelled within 24 hours where a full refund will follow. After the 24 hours, and the order is cancelled, a 25% handeling fee will be applied.
    8. Bold Trend’s obligation is to deliver a product in a good conditions.
    9. Bold Trend will not be held liable for an incorrect delivery address confirmed upon Check Out and the user will be liable the additional delivery charges.

  5. Gift Vouchers
    1. Gift Vouchers purchased by a registered user are valid for 3 years after Sale.
    2. Gift Vouchers issued by Bold Trend as gives away are valid for the period stated thereon.
    3. Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons.
    4. In the case that your Gift Voucher value is insufficient for the order you wish to place, you may pay up the difference with the payment method.
    5. Bold Trend will notify you once the Gift Voucher has been issued via e-mail and will not be held responsible for any harm due to the loss, unauthorised use or unauthorised distribution of the Voucher.

  6. Privacy policy
    1. Bold Trend respects your privacy and will take reasonable measures to protect it.
    2. Upon registration on the website we may require you to provide us with personal: information which includes but is not limited to:
      1. your name and surname;
      2. your email address;
      3. your physical address;
      4. your mobile number; and
      5. your date of birth.
    3. Once your personal information changes, please inform Bold Trend and provide us with updates to your personal information.
    4. It will be your choice to provide additional personal information to Bold Trend, in which event you agree to provide accurate, current and relevant information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
    5. Subject to clause 7.6 below, we will not, without your express consent:
      1. use your personal information for any purpose other than as set out:
        1. in relation to the ordering, sale and delivery of products;
        2. contacting you regarding current or new Goods or services or any other goods offered by Bold Trend;
        3. to inform you of promotional competitions (unless you have opted out from receiving marketing material from us); and
        4. to improve our product selection and your experience on our online store by, for example, monitoring your browsing habits, or tracking your sales on our online store; or
        5. disclose your personal information to any third party other than as set out:
      2. to our employees by email or any other method, for the purchased goods or when delivering the items to you, and thus need to know your personal information in order to assist us to communicate with you efficiently;
      3. to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
      4. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions.
    6. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Bold Trend is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
    7. We will ensure that all of our employees, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
    8. Ratings and Reviews: When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit. We will not display your Last Name, nor any of your contact details, with a rating or review.
    9. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
    10. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence. 
    11. This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. 

  7. Changes to these Terms and Conditions
    1. Terms and Conditions may be changed at any time, by the sole discretion of Bold Trend SA. It is the end users responsibility to frequently check the Terms and Conditions and to ensure that you are satisfied with the changes. Should this not be the case, please don’t place any orders with Bold Trend SA, as when placing an order, you accept the Terms and Conditions.
    2. Any changes published on the website will, will be the updated Terms and Conditions, and we be active on the published date and time.

  8. Returns
    1. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    2. To be eligible for a return, your item must be:
      1. unused and in the same condition that you received it; and
      2. it must also be in the original packaging.
    3. Several types of goods are exempt from being returned, such as:
      1. Gift cards;
      2. Special made orders;
      3. Products with printing, embroidery and alternation;
      4. Headwear; and
      5. Disposable Wear.
    4. To complete your return, we require a receipt or proof of purchase.
    5. The return procedure will work as follow:
      1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
      2. We will also notify you of the approval or rejection of your refund.
      3. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your account.
      4. If you'd like a refund, please notify us accordingly.
    6. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
    7. Regarding the exchange of items, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@boldtrend.co.za.
    8. To return your product, you should mail your product to: Bold Trend SA (Pty) Ltd, 20 Stokery Rd, Wellington, Western Cape, 7655, South Africa.
    9. You will be responsible for paying for your own shipping costs for returning your item.
    10. Shipping costs are non-refundable.
    11. If you receive a refund, the cost of return shipping will be deducted from your refund.
    12. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  9. Disclaimer
    1. By making use of Bold Trend Online Shop is at your own risk and you accept full responsibility for any loss or risk resulting from the reliance on any information published.
    2. Bold Trend SA takes measures to ensure that the content of the Online Shop is accurate, Bold Trend makes no warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the online shop or as to the accuracy, completeness or reliability of any information on the online shop.

  10. General
    1. Should you wish to log a complaint, please do so via mail to admin@boldtrend.co.za
    2. Bold Trend SA holds the right to suspend any users access of the website, without prior notice or reason.