Shipping & Delivery Policy
Store Collection
Customers are welcome to collect their orders directly from Basson Workwear at no additional charge.
Our team will let you know as soon as your order has been picked, prepared and is ready for collection. We recommend waiting for this confirmation before visiting the store, as some items may first need to be transferred, sourced from a supplier or completed by our production team.
Delivery Across South Africa
We deliver orders throughout South Africa using reliable third-party courier services.
Courier coverage can vary, particularly in outlying, remote or higher-risk areas. If standard courier delivery is not available to your address, a member of our team will contact you to discuss the best alternative.
Any additional costs associated with a special delivery arrangement will be communicated before the delivery is confirmed.
Online Delivery Charges
The delivery rates offered on the Basson Workwear website are applicable to online orders only.
For purchases completed through our online store, the relevant delivery fee will be calculated automatically at checkout.
Orders placed through one of our sales representatives, directly with our store or through another Basson Workwear sales channel may follow different delivery arrangements and pricing.
Order Processing & Lead Times
Because Basson Workwear offers a wide range of workwear, footwear, PPE and related products, not every item follows the same fulfilment process.
Stock Items
Products currently available from Basson Workwear stock are normally prepared for dispatch within 2–3 working days. Once collected by the courier, delivery generally takes approximately 3–5 working days, depending on your location.
Supplier-Sourced Items
Certain products are sourced from our suppliers once an order has been received. For these items, please allow approximately 7 additional working days for us to receive and prepare the stock before dispatch.
Custom, Manufactured & Branded Orders
Orders involving specially manufactured garments, custom requirements, embroidery, printing or other branding services require additional production time. Depending on the product, quantity and work required, these orders generally have a lead time of approximately 3–6 weeks.
Items with Limited Stock
Some products, sizes or colours may only be available in limited quantities. Availability will be confirmed when your order is processed. If an item is unavailable, our team will contact you to discuss the expected lead time or suitable alternatives.
Lead Time Updates
The lead times provided above are guidelines and may change depending on the nature of your order.
Supplier availability, stock transfers, order quantities, branding requirements, production schedules, public holidays, seasonal demand and courier operations can all influence how quickly an order can be completed.
Should anything affect the expected turnaround time of your order, the Basson Workwear team will keep you updated and communicate any revised collection or delivery date with you.
Orders with Multiple Items
If your order includes a combination of stock, supplier-sourced or custom items, the products may have different completion dates.
Where possible, we will prepare the complete order before dispatching it together. If you would prefer available items to be sent separately, please contact our team to discuss whether a split delivery can be arranged. Additional courier charges may apply.
After Dispatch
Once your order has been handed over to our courier partner, the final delivery time is subject to the courier's route and service schedule.
If you experience any difficulties with your delivery, please contact Basson Workwear and we will assist with tracking and courier enquiries wherever reasonably possible.
We believe good service includes good communication, so we'll do our best to keep you informed from the moment your order is received until it is ready for collection or delivered to your door.